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Frequently Asked Questions
If you can't find your question below, try the help box- Where do I download the Digital Comics Reader?
- What if I don't have a Digital Comics icon on my XMB™?
- How do I find out more about the features and menu options available in the Digital Comics Reader application?
- Where can I buy Digital Comics?
- When is the Digital Comics service available in my country?
- How does using the Digital Reader on a PSP™go (PSP-N1000 series) differ from the PSP™ (PSP-1000/2000/3000 series) systems when reading Digital Comics?
- Which Digital Comic file formats are supported?
- What are the supported music formats in the Digital Comics application?
- How do I delete a Digital Comic from my collection?
- Why am I getting a 8010A12E error message?
- Why doesn't my foreign PSP™ display the Digital Comics application icon, or the new 'Extras' XMB™ (XrossMediaBar) category, after upgrading to Firmware 6.20?
- How do I upgrade to the the very latest version of the Digital Comics Reader?
Answers
To download the free Digital Comics Reader, simply select [Digital Comics] from the XMB™ (XrossMediaBar) under "Extras" when connected to the Internet. To download the Digital Comics Reader using a PC, please visit the "Get Started" page and follow the online instructions.
Please note: The Digital Comics Reader requires PSP® system software version 6.20 or higher. Make sure you've updated to at least this version of the system software. To check which version of the system software is installed on your PSP® system, or to update your system software, please follow the instructions on the PSP® support area of playstation.com.
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Please note: The Digital Comics Reader requires PSP® system software version 6.20 or higher. Make sure you've updated to at least this version of the system software. To check which version of the system software is installed on your PSP® system, or to update your system software, please follow the instructions on the PSP® support area of playstation.com.
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The Digital Comics Reader requires PSP® system software version 6.20 or higher. Make sure you've updated to at least this version of the system software. To check which version of the system software is installed on your PSP®, or to update your system software, please follow the instructions on the PSP® support area of playstation.com.
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How do I find out more about the features and menu options available in the Digital Comics Reader application?
For information and advice on using the Digital Comics application, we've created a handy user manual (pdf) for you to download.
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You can buy comics from PlayStation®Store using an internet-enabled PSP™. Alternatively, Digital Comics can be purchased through Media Go™ using a PC. Digital Comics may arrive in some territories later than in others.
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We do plan to launch the Digital Comics service in as many countries as possible. To stay informed of the latest news and updates, keep an eye on this website or visit playstation.com in your locale.
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How does using the Digital Reader on a PSP™go (PSP-N1000 series) differ from the PSP™ (PSP-1000/2000/3000 series) systems when reading Digital Comics?
PSP®go offers internal System Storage in addition to Memory Stick™ support. When downloading software and additional content to PSP®go you are offered the choice of System Storage or a Memory Stick™ as a storage location.
The Digital Reader is downloaded and installed to the System Storage, therefore all comics must also be downloaded to System Storage (if they are moved later to a Memory Stick™ then the Digital Reader will no longer be able to access them).
The Digital Reader will not launch on a PSP®go if installed on a Memory Stick™.
When launched from System Storage on a PSP®go the Digital Reader will not recognise comics installed on a Memory Stick™.
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The Digital Reader is downloaded and installed to the System Storage, therefore all comics must also be downloaded to System Storage (if they are moved later to a Memory Stick™ then the Digital Reader will no longer be able to access them).
The Digital Reader will not launch on a PSP®go if installed on a Memory Stick™.
When launched from System Storage on a PSP®go the Digital Reader will not recognise comics installed on a Memory Stick™.
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All comics downloaded from PlayStation®Store use a custom format that allows us to provide the high-quality artwork, AutoFlow system and database categorisation unique to the Digital Reader. Unfortunately this means you can't make or view your own comics or use other comics file formats with the Digital Reader.
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The built-in MP3 Player can play most standard MP3 files. All normal sampling frequencies (32KHz/ 44.1KHz/ 48KHz) and bit-rates (32 - 320 kbps / VBR (Variable Bit Rate)) are supported.
The player also supports standard playlists in MP4, AAC, M3U, PLS or WPL format.
All music and playlist files should be placed in standard music locations (/MUSIC, /PSP/MUSIC or /MP3). Subfolders are allowed in each of these locations.
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Connect your PSP® system to a PC and use the Media Go™ software to delete items from your collection of comics.
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Some users see this error code after downloading the free voucher comics, which indicates a problem with DRM activation. To overcome the error, use your PSP XMB™ (XrossMediaBar) menu and select "Account Management > System Activation". Select "Video/Comics" then choose to Deactivate. When complete, repeat the process, this time choosing to Activate.
Note that comic voucher codes can only be redeemed once, but once redeemed the comics will appear in your PSP® Download List (found in "Account Management > Transaction Management").
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Note that comic voucher codes can only be redeemed once, but once redeemed the comics will appear in your PSP® Download List (found in "Account Management > Transaction Management").
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Why doesn't my foreign PSP™ display the Digital Comics application icon, or the new 'Extras' XMB™ (XrossMediaBar) category, after upgrading to Firmware 6.20?
PSP™ firmware differs in different regions of the world. If you receive the firmware update for Japan, then your PSP® will display an icon for another comics application which is not currently compatible with the Digital Comics service. Some other regions are not yet scheduled to receive the comics service, and therefore do not display the 'Extras' category.
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1. If you don't have the Digital Comics Reader application on your PSP yet, follow these instructions.
2. If you are already using the Reader, check which version of you are currently using. To do this, navigate to the Digital Comics icon on your XMB (under "Extras") and hit the Triangle button. Select "version information" from the available options. If you see 1.01, you need to upgrade!
3. Hit "Yes" to launch the browser (you'll need to have wi-fi connection) and follow the on-screen instructions to download version 2.01 of the Reader. If you don't have a wi-fi connection, you can follow steps 1-4 on this page to download the latest version of the Reader application from a connected PC.
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